name: Support Request
description: Get help with using the application or troubleshooting issues
labels: ["support"]
type: "Support"
body:
    - type: markdown
      attributes:
          value: |
              Thanks for reaching out! We'll help you as soon as possible.

    - type: textarea
      id: description
      attributes:
          label: Description
          description: Describe what you're trying to do and what help you need
          placeholder: |
              In order to [achieve some goal],
              as a [type of user],
              I need help with [specific issue or question].
      validations:
          required: true

    - type: textarea
      id: current-situation
      attributes:
          label: Current Situation
          description: What's happening now or what you've already tried
          placeholder: |
              ```gherkin
              Scenario: Current situation
                Given [what I have/where I am]
                When [what I do/try]
                Then [what happens]
              ```

              **What I've tried:**
              - [Thing 1]
              - [Thing 2]
      validations:
          required: true

    - type: textarea
      id: expected-outcome
      attributes:
          label: Expected Outcome
          description: What are you trying to accomplish?
          placeholder: |
              ```gherkin
              Scenario: What I'm trying to achieve
                Given [starting point]
                When [action I want to take]
                Then [desired result]
              ```
      validations:
          required: true

    - type: dropdown
      id: priority
      attributes:
          label: Priority
          description: How urgent is this issue?
          options:
              - Low - I can work around this
              - Medium - This is blocking some work
              - High - This is blocking critical work
              - Critical - System is down or unusable
          default: 0
      validations:
          required: true

    - type: textarea
      id: environment
      attributes:
          label: Environment
          description: System information that might be relevant
          placeholder: |
              - OS: [e.g., Ubuntu 24.04, macOS 14.0, Windows 11]
              - Version: [e.g., v0.5.0]
              - Browser: [if web-based]
              - Other relevant details: [e.g., network setup, deployment environment]
      validations:
          required: false

    - type: textarea
      id: additional-context
      attributes:
          label: Additional Context
          description: Logs, screenshots, error messages, or other helpful information
          placeholder: |
              Add any error messages, logs, screenshots, or other context here.
      validations:
          required: false