93 lines
2.8 KiB
YAML
93 lines
2.8 KiB
YAML
name: Support Request
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description: Get help with using the application or troubleshooting issues
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labels: ["support"]
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type: "Support"
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body:
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- type: markdown
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attributes:
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value: |
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Thanks for reaching out! We'll help you as soon as possible.
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- type: textarea
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id: description
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attributes:
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label: Description
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description: Describe what you're trying to do and what help you need
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placeholder: |
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In order to [achieve some goal],
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as a [type of user],
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I need help with [specific issue or question].
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validations:
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required: true
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- type: textarea
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id: current-situation
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attributes:
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label: Current Situation
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description: What's happening now or what you've already tried
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placeholder: |
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```gherkin
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Scenario: Current situation
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Given [what I have/where I am]
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When [what I do/try]
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Then [what happens]
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```
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**What I've tried:**
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- [Thing 1]
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- [Thing 2]
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validations:
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required: true
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- type: textarea
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id: expected-outcome
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attributes:
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label: Expected Outcome
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description: What are you trying to accomplish?
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placeholder: |
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```gherkin
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Scenario: What I'm trying to achieve
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Given [starting point]
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When [action I want to take]
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Then [desired result]
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```
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validations:
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required: true
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- type: dropdown
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id: priority
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attributes:
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label: Priority
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description: How urgent is this issue?
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options:
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- Low - I can work around this
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- Medium - This is blocking some work
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- High - This is blocking critical work
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- Critical - System is down or unusable
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default: 0
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validations:
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required: true
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- type: textarea
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id: environment
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attributes:
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label: Environment
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description: System information that might be relevant
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placeholder: |
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- OS: [e.g., Ubuntu 24.04, macOS 14.0, Windows 11]
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- Version: [e.g., v0.5.0]
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- Browser: [if web-based]
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- Other relevant details: [e.g., network setup, deployment environment]
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validations:
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required: false
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- type: textarea
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id: additional-context
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attributes:
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label: Additional Context
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description: Logs, screenshots, error messages, or other helpful information
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placeholder: |
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Add any error messages, logs, screenshots, or other context here.
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validations:
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required: false
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