meet/docs/features/telephony.md

Telephony SIP (Beta)

Enable participants to join a video conference via phone, allowing them to participate in the room even when their internet connection is poor or unavailable.

Current Limitations:

• Supports only a single SIP trunk provider per instance.
• A participant joining over the phone cannot enter the room until the first WebRTC participant has connected.

Special requirements

To use the telephony feature, the following components are required:

• A running LiveKit SIP server (documentation) to handle SIP participants and connect them to room sessions.
• A SIP trunk to route incoming and outgoing phone calls.
• Webhook events configured between the LiveKit server and the backend.

How It Works

Room Lifecycle

sequenceDiagram
    participant Backend
    participant LiveKit as LiveKit Service
    participant SIP as LiveKit SIP
    participant Dispatch as SIP Dispatch

    Backend->>Backend: Create new room
    Backend->>Backend: Assign unique pin code to room

    LiveKit-->>Backend: Webhook room_started
    Backend->>Dispatch: Create LiveKit SIP dispatch rule

    LiveKit-->>Backend: Webhook room_ended
    Backend->>Dispatch: Clear LiveKit SIP dispatch rule

Participant calling

sequenceDiagram
    participant Caller as Caller
    participant SIPProvider as SIP Trunk Provider
    participant LiveKitSIP as LiveKit SIP
    participant Dispatch as SIP Dispatch
    participant Room as LiveKit Room

    Caller->>SIPProvider: Dial phone number
    SIPProvider->>LiveKitSIP: Route call to SIP server
    LiveKitSIP->>Caller: Prompt for room pin code
    Caller->>LiveKitSIP: Enter pin code
    LiveKitSIP->>Dispatch: Check dispatch rule for pin and trunk ID
    Dispatch-->>LiveKitSIP: Return room ID if found
    LiveKitSIP->>Room: Connect participant to room

Configuration

Option	Type	Default	Description
ROOM_TELEPHONY_ENABLED	Boolean	False	Enable or disable telephony (phone call) support for rooms.
ROOM_TELEPHONY_PIN_LENGTH	Positive Integer	10	Length of the PIN code participants must enter to join a call.
ROOM_TELEPHONY_PIN_MAX_RETRIES	Positive Integer	5	Maximum number of attempts a participant can make when entering the PIN.
ROOM_TELEPHONY_PHONE_NUMBER	String	None	The phone number associated with the room for incoming calls. Required to route calls via the telephony system.
ROOM_TELEPHONY_DEFAULT_COUNTRY	String	"US"	Default country code for phone numbers, used for parsing and formatting phone numbers.

SIP Trunk Authentication

You may need to configure authentication between LiveKit SIP and your SIP trunk provider to enable participants to join via phone. Please refer to the official documentation.

Note

Questions? Open an issue on GitHub or join our Matrix community.

Language Customization for Audio Prompts

You may need to configure the default LiveKit voice to match your locale. By default, all LiveKit audio instructions are in English. To customize the prompts, mount the appropriate audio files as a volume in your deployment. The audio resources are available here: LiveKit SIP audio files.

Documentation

For detailed information on integrating and configuring SIP with LiveKit, refer to the official LiveKit SIP documentation: LiveKit SIP Documentation. This guide covers SIP server setup, trunk configuration, dispatch rules, etc.